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No internet after power outage

Vinita1709
Level 2
Hi my unit experienced power outage last evening and after power has come back my internet is not working. I tried to reset the router, switched off n on but nothing worked. My router model is C1200
1 REPLY 1
Shane
Moderator

Hi @Vinita1709 ,

 

Thanks for raising this to us, we're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@Vinita1709 wrote:
Hi my unit experienced power outage last evening and after power has come back my internet is not working. I tried to reset the router, switched off n on but nothing worked. My router model is C1200