Welcome to TPG Community!
Our Engineering Team has identified a fault on the line, thus the issue has been lodged to Telstra.
We can see that the case engineer tried to contact you, but to no avail. We have also received your message and will request for a callback to be made as soon as possible.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @Klak, the TPG technician has identified that there's a cut somewhere on the line outside, thus the issue was lodged to Telstra.
We will chase this matter with Telstra to ensure that a technician will be dispatched to fix the issue as soon as possible.
The case engineer will contact you via SMS or a phone call for further updates.