No internet connection after power outage

[skwho0505]

Hi team,

My internet connection is down since the power outage lately in Sydney. I have received email from TPG that the NBN problem has been resolved. When I used TPG apps to test my connection. It shows the modem is still down. I have lodged the fault via TPG apps few days ago but I have not received any phone call or email from TPG.

[Jacob_Bowz]

We're keen to dive deeper into this, making sure you get back online. Send through a private message, then we can take a look at your connection.

[wisaco2086]

Since you've already reported the fault via the TPG app and haven't received a response, here are a few steps you can take:

Follow Up: Try following up with TPG through their customer support. You can call their support line or use their live chat feature on their website to get more immediate assistance.

Check for Updates: Visit the TPG network status page to see if there are any ongoing issues or updates in your area. Sometimes, outages can take a while to fully resolve even after the initial problem is fixed.

Restart Your Equipment: Although you've already done this, it's worth trying again. Restart your modem and router to see if it helps re-establish the connection.

Contact NBN Co: Since TPG uses the NBN network, you might also want to check with NBN Co directly to see if there are any issues on their end that could be affecting your service.