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No internet connection after power outage

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Level 1b

Hi we had a power outage this morning and the internet has not worked since. I have reset both the gateway and the FTCC device, but no luck. The blue light on the FTCC just keeps flashing and the gateway DSL light is not on. I have looked at a number of posts on this issue but it seems that a technician must be called to assist?

3 REPLIES 3
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi @garyhuggins 

I  can see you're now connected again, for at least  2 days. 
Did this issue resolve itself? 


Cheers 

 

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Level 1b

Not by itself Mal.

 

A technician from TPG did not call me and I was becoming desperate for internet. You said that the two devices were out of sync, so I ended up disconnecting the modem and the NBN device from absolutely everything, then powering each up and resetting them, then turning the power off again before connecting both to everything again. It worked - sheer luck of course.