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Improve ping from Sydney to SEA

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Level 1c

I've had a problem with ping spike when routing from Sydney to SEA servers lately. I used to get around 150ms, but now it's gone up to more than 230ms. Here is a piece of my tracert :

tracert 103.28.54.16

Tracing route to 103.28.54.16 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 9 ms 8 ms 8 ms 10.20.22.133
3 13 ms 15 ms 15 ms syd-apt-ros-crt2-he-0-3-0-3.tpgi.com.au [203.29.134.66]
4 12 ms 15 ms 15 ms syd-gls-har-crt2-he-0-3-0-0.tpgi.com.au [202.7.162.194]
5 9 ms 12 ms 10 ms syd-gls-har-int2-be100.tpgi.com.au [203.221.3.4]
6 222 ms 224 ms 230 ms valve1-100g.hkix.net [123.255.90.17]
7 255 ms 217 ms 217 ms 192.168.141.27
8 251 ms 249 ms 250 ms 153.254.86.37
9 * * * Request timed out.
10 * * * Request timed out.
11 257 ms 258 ms 257 ms 103.28.54.16

Trace complete.

 

5 REPLIES 5
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Moderator

Hi @slader,

Welcome to the community!
 

Thanks for raising this to us. We'd love to help see what we can do about this latency issue, we'd like to get your account details (Username/Customer ID together with the address on file). Also confirm the online game affected.

In case you need a reference: How do I private message (PM) in the community.

Regards

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Moderator

Hi @slader, thanks for providing the details through PM. We have checked the status of your connection and it appears to be down at the moment. Is the modem currently switched on?

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Level 1c

Hi Riezl,

Yes, it is currently on.

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Moderator

We'd like to arrange one of our senior technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.

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Moderator

Hi @slader,

 

Thanks for sending us your details. We're able to arranged our Technical Team to contact you tomorrow between 10-12NN AEST. Make sure to keep your mobile phone available and let us know how it will go.

Cheers!