This ticket number is in regards to a cancellation request and not a fault.
What is the issue you would like resovled? Do you want us to press on with a cancellation request, or look into an ADSL2+ fault for your address in 2065?
I can see your modem is sync on our NBn portals, but not authenticated.
You may need to manually enter your TPG username and password into the modem.
Please find an attached link for a guide to help you configure your modem.
You should confirm your username/password details are correct first by logging into your account on the TPG website, then use them in your modem.