No internet connection after upgrade

[Gaston]

Hi I upgrade from nbn50 plan to 100nbn plan and was told there would be no internet disconnection during the waiting process but my internet has been disconnected?

[BasilDV]

Hi @Gaston 

Upgrading the plan should not affect the internet connection.

We'd like to check on what happened with your service.

Kindly send us a private message with your account details for us to run further tests.

BasilDV