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No internet connection at home

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Level 1b
Our home internet is not working. The phone line has a dial tone but the modem is intermittently flashing orange for no connection.
1 REPLY 1
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Moderator

Hi @markmitchell79 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've managed to contact our Tech team yesterday to report this issue.

 

They've found out that the device that you were using was a router only device, which is why it is not getting any connection from the ADSL server. We understand that they've advised you to change it with an ADSL modem/router for it to work.

 

Once an ADSL modem/router is connected, you need to make sure that the configuration is correct in order for the internet service to work.

 

You may use this article as a guide on how to configure a modem. How to set up Huawei HG 659 modem for Windows 10

 

Let us know if you need further assistance.

 

BasilDV