No internet connection every midnight

[myozabeth]

All solid lights in the nbn box but no internet connection in router.
Already check if about the outage and there’s none with my address

It happens 3 consecutive nights now. I don’t want it to keep on happening
Please help

[Riezl]

Hi @myozabeth , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a  PM, please refer to this link:How do I private message (PM) in the community 

[myozabeth]

I have sent you a message

[Riezl]

Thanks for sending the details via PM. We have coordinated your concern to our Provisioning Team and we will revert to you once an update is received.