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No internet connection for whole day

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Level 1b
There is no NBN internet connection for the whole day in Glen Waverley VIC!!! What’s going on here? This is second time in a month! 
1 REPLY 1
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Moderator

Hi @dcheng

 

Welcome to the Community!

 

We're sorry about the disruption to your service. I checked your account using your community details to find out the reason for the service loss.

 

From what I gathered, there was an outage that was reported by NBNCo on April 2, 2019 at 9:36PM AEDT. It was declared as resolved today at 11:19AM AEDT.

 

Your service should be working at this point. I can see that your modem is already connected for 12 hours.

 

Let me know if you still need our assistance.

 

Regards,