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Slow internet

Level 1a
Upgraded my plan yesterday to 50mbps but when I done speed test I only 22mbps ???
The plan indicates I will get 47mbps in the evening as standard so what is the issue???
1 REPLY 1
Moderator

Hi @leadancer,
 

Welcome to the community!
 

We are able to locate your account using your community details. Based on the latest log on file the NBN service plan has been updated today. The change of plan will progress once the payment of the new plan has been posted on the account
 

Note: Payment using Creditcard will be posted on the same day, while Debitcard payment takes 3-4 working days.
 

We'd like to confirm if there has has been an improvement with the speed of your service. Else, please reboot the modem/router and test the speed.
 

We'll wait for your response, cheers!