TPG Community

Ask, answer and talk about our products

No internet connection for whole day

Level 1a
There is no NBN internet connection for the whole day in Glen Waverley VIC!!! What’s going on here? This is second time in a month! 
1 REPLY 1
Moderator

Hi @dcheng

 

Welcome to the Community!

 

We're sorry about the disruption to your service. I checked your account using your community details to find out the reason for the service loss.

 

From what I gathered, there was an outage that was reported by NBNCo on April 2, 2019 at 9:36PM AEDT. It was declared as resolved today at 11:19AM AEDT.

 

Your service should be working at this point. I can see that your modem is already connected for 12 hours.

 

Let me know if you still need our assistance.

 

Regards,