No internet connection for whole day

[dcheng]

There is no NBN internet connection for the whole day in Glen Waverley VIC!!! What’s going on here? This is second time in a month! 

[Will]

Hi @dcheng

Welcome to the Community!

We're sorry about the disruption to your service. I checked your account using your community details to find out the reason for the service loss.

From what I gathered, there was an outage that was reported by NBNCo on April 2, 2019 at 9:36PM AEDT. It was declared as resolved today at 11:19AM AEDT.

Your service should be working at this point. I can see that your modem is already connected for 12 hours.

Let me know if you still need our assistance.

Regards,