No internet connection in Revesby

[Fiona7718]

Hi this is Xian Wang. I am messaging to ask why my elderly mum's home has no internet connection. Her address is xxxx Eastern Ave Revesby. Her account name is Liyan Wang. 

Thanks.

Xian Wang

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[Anonymous]

Hi @Fiona7718,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage on the NBN network.

Check our page Service Status for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: Troubleshooting no internet connection