Welcome to the Community!
We have checked the status of your connection and we are detecting a line issue, which is possibly causing the service disruption.
With that being said, we will have a specialist contact you on the mobile number we have on file for assistance.
If you have a preferred contact details, please provide it via private message. Thank you.
Hi @SC, we can see that a TPG technician came out today and was able to identify a modem issue.
Our Engineering Team is working on sending a new modem and will revert to you via SMS or a phone call as soon as new updates become available.
Should you require further assistance, feel free to drop us a message. Cheers!