TPG Community

Ask, answer and talk about our products

Nbn50 speeds

Level 1b
Recently upgraded to nbn50, was getting speeds of up to 47Mbps which was great then I was getting slow speeds and constant cutting out, problem was resolved after lots of stuffing around. No longer get cutting out but now my speeds have gone from 47Mbps to 9Mbps and now 3Mpbs. Called tpg and they gave the excuse that my line isn't capable of higher speeds. So tell me why I started out with 47Mbps? Anyone else had this problem?
4 REPLIES
Moderator

Hi @Raynman1989,

 

Welcome to the Community!

 

As per checking, you are currently on TPG NBN Fibre to the Node (FTTN) - Fast(nbn50) plan, which has a typical evening speed of 44.0Mbps and ideal for streaming 4k video and heavy users.

 

Fibre to the Node (FTTN) is a way of delivering access to fast broadband by running fibre-optic cable to a neighbourhood node/cabinet and from there using the existing copper network to the end-user premises.

 

The actual line sync speed depends on the quality of the copper wire and its distance from the Node.

 

In addition,the actual speeds for the service may be slower and vary due to many factors, including the type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

Nonetheless, we would like to have a specialist contact you to identify what is causing the speed issue.

 

Please send us a private message with your best contact number and available time to receive a call.

 

We'll wait for your response. Thank you.

Moderator

Hi @Raynman1989,

 

Thank you for the contact details. We have arranged a specialist to contact you within an hour for troubleshooting.

 

Should you require further assistance, feel free to drop us a message. Thank you.

Moderator

Hi @Raynman1989, we can see that the issue has been escalated to our Engineering Team and they have lodged it to NBN Co. for further investigation.

 

NBN Co. has booked a technician today, between 8am and 12pm and your attendance is required during the technician visit.

 

Please let us know if you wish to reschedule the appointment so we can have the case engineer contact you to discuss the matter.

Moderator

Hi @Raynman1989, our Engineering Team provided the earliest appointment for a technician visit via SMS.  

 

Please reply YES to confirm or your preferred date and time ((Weekdays from 8am- 12pm or 1pm-5pm only) to reschedule the appointment.

 

Let us know if you need any assistance. Thank you.