No internet connection over a week

[Isaac-Gao]

Hello,

I am a new TPG customer, but after techincist installed the NBN modem on last wednesday, i still don't have any  internet connection at this point. I find my ONLINE light in connection box is staying off, maybe that is the reason.I already sent this issue to tpg by the app, it only reply a message but no practical actiion.

I need  someone can help me fix this connection issue.Thank you!

[Aubrey]

Welcome to TPG Community, @Isaac-Gao!

We're keen to take a closer look at your connection and help in getting you back on track. Please send us your account details via private message.

Thanks!