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Get online support

No internet connection since this morning (ADSL)

Level 2

No internet or phone line connection since this morning. Have tried and followed every steps  suggested by TPG but still no connect.Tried to call tech support but not able to get through.

Really appreciate if some help here.



Hi @macroj2015 ,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community