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Hi @SachaIrvine
Welcome to the Community!
We tried to search for your account using your community details to no avail.
We'd like to look into your account for better understanding of the situation.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV
Hi @Rpweekes
Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
The case has been resolved after the troubleshooting that's been performed by the staff.
Your service is working within specification.
Let us know if you need further assistance.
BasilDV
We are glad to know that the issue has been resolved. Feel free to message us should you require further assistance. Cheers!