Internet light not on, no connection to internet

[SachaIrvine]

Hi,
Internet out since around 1am last night, still not bank on. Anyone having the same issues in Vaucluse, NSW ? Cannot contact TPG as they are closed on Sundays !! No outages listed for my area. TPG can you fix please?

[Rpweekes]

South Coogee same problem

[SachaIrvine]

Looks like it’s all around Sydney, neighbours with other telco providers are not having issues so problem must be with TPG

[BasilDV]

Hi @SachaIrvine

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[BasilDV]

Hi @Rpweekes

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case has been resolved after the troubleshooting that's been performed by the staff.

Your service is working within specification.

Let us know if you need further assistance.

BasilDV

[SachaIrvine]

Hi Basil,
All fixed, NBN had issues yet again but TPG got them to sort it out by Monday evening.
Thank you.

[Riezl]

We are glad to know that the issue has been resolved. Feel free to message us should you require further assistance. Cheers!