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Let us help chase this with our Engineering Team and get the latest update of the escalated fault. Could you shoot us a PM with your details to better understand the situation.
Regards,
I have lodged a fault 12602996 last night about the dropout since Wednesday night 5/10/22 due to heavy rainfall. I have also emailed techops@tpg.com.au
I’m on the NBN + home phone bundle. No nbn outage is found at our location Granville. I have tried unplugging and resetting the modem and nbn connection device. No internet detected. Phone line is also disconnected.
Please escalate and send a technician to fix the internet urgently. I have not received any response yet and no luck calling to reach for support. We have lost connection for 2 days now.
Yes, it will be troubleshooting over the phone. Are you also able to confirm the light status on the modem and NBN box?
Hi @Xue16,
We've escalated the matter to our Engineers and have requested an immediate assessment on your line, One of our Engineers will be updating you on the progress of the case.
Glad to know that a Technician will be coming over to check to address the line issue.
Feel free to reach out if you need further assistance,