Thank you @Rica_R. I have also spoken to someone on 131423 and received confirmation that a technician will visit next week. ... View more

I have specifically requested a technician to come and check the curbside underground fibre due to heavy rain and flooding. It’s been 60+ hours since we lost internet connection. I’m very frustrated at all the back and forth messaging on this forum that take hours to reponse with no real solution. It is unacceptable to keep a customer waiting this long for an action. I’m paying for a service that doesn’t work and I have never been so disappointed in TPG as a 12 years customer. ... View more

DSL and internet lights off on modem, 2.4G 5G and WAN lights on. LAN and DSL lights off on NBN device, connection light flashing blue and is sometimes red. I have unplugged and resetted both device and switching cables. The problem isn’t from either device. We have experienced lost connection during rainy days. There was a technician a while back that checked the curbside underground cables/lines saying they were quite old. So I am hoping a technician to come and fix the outdoor curbside lines rather than an over the phone troubleshooting since I have done what I can do with the modem and nbn device, which are unlikely the problem here. ... View more

@BasilDV Please contact me using SMS or email since I won’t be able to receice calls during work. ... View more