Recently, my ADSL internet got problems. I cannot browse the internet, do nothing. I called the TPG customer service to lodge a complaint on 19/11/2018. My internet was working just fine about 2/3 days after that and again the same issue. Today after 8 days of lodging my complaint, I talked with TPG engineering team FRED who was not a friendly person over the phone. He advised me that the link from your Telstra PIT to my home is faulty. They are going to change the connection to a different location but the condition is to be in contract with TPG for another 6 months. Here are my concerns
- If I am not using the internet connection or not getting proper service why should I be charged if TPG is taking such a long time to resolve my issue?
- TPG already knows what the problem is and they are basically saying me that you need to be in 6 months contract to get it solved. Does it make any sense?
- How can a connection which was working OK (not so good not so bad) suddenly go down and we suddenly have to cut the whole old connection and get a new one?
Has TPG treated any one else the same way? Is there any resolution to it or do we need to change the ISP? Because it really doesnot make sense to harrass a customer in such a way. It like i know the solution but you need to sign a contract for me to solve it.
This is totally rediculous.
