TPG Community

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No internet connection

Level 1a
Outage in Miller area
Anyone have this problem can't get through on phone to TPG not very good customer service

Hi @Mitchbooty1,


Welcome to TPG Community!


We were able to locate your account using your community details and have run some remote test. We understand that the service is already working, since NBN Co was able to fix the issue within their network.


There was a network outage yesterday which caused by damaged cable and connector. A field technician was sent and replaced the damaged cable and connector, which restored normal service to the affected customers.


Should you require further assistance, please let us know.


Kind regards,