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No internet connection

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Level 1b
Hi
There is no internet connection for two days. Please help with this issue.

Besides, this problem happens almost every month.
2 REPLIES 2
Moderator

Hi @ryanlee0319, we have escalated the issue to our Engineering Team and the case engineer will contact you before 1PM NSW time today to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via PM.

 

To send a PM, please refer to this link:

 

How do I private message (PM) in the community - TPG Community

 

Moderator

Hi @ryanlee0319, we can see that our Engineering Team has been in touch and discussed the appointment for a TPG technician.

 

The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.

 

Should you need further assistance, please let us know. Thank you.