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No internet connection

Level 1b
There is no internet connection for two days. Please help with this issue.

Besides, this problem happens almost every month.

Hi @ryanlee0319, we have escalated the issue to our Engineering Team and the case engineer will contact you before 1PM NSW time today to discuss the progression of the case.


Should you have a preferred contact number and time, please send it via PM.


To send a PM, please refer to this link:


How do I private message (PM) in the community - TPG Community



Hi @ryanlee0319, we can see that our Engineering Team has been in touch and discussed the appointment for a TPG technician.


The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.


Should you need further assistance, please let us know. Thank you.