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No internet connection

Level 1a

Hi i have no internet for over 24 hours, the NBN box has all 4 blue lights on, the modem has power, 5g and wan light s on however the internet light is not on. I need help now.

1 REPLY 1
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Moderator

Hi @georgekouts,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that your issue has been escalated to our Complaints Resolution Team.

 

We have checked the status of your connection and it appears to be up and running for more than 15 hours now.

 

The case manager sent you a text message to confirm this.

 

Should you need further assistance, feel free to drop us a message. Thank you.