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Welcome to TPG Community,
You can private message to me your customer ID, username, service address or mobile number so i can check status for you.
regards
JayeshP9
Hi,
Can you tell me more about your set up like how many socket in premise, where modem connected and have you try to connect using other telephone cable and tell me status of modem light.
regards
JayeshP9.
Hi ajhuds43,
Sorry for late reply because i was away yesterday. I suspect possible issue could be authentication but anyway Now I am able to see your modem is up and running and authenticated for almost 23 hours.I am able see that sync speed is also passing based on your plan.
regards
JayeshP9.