Apologies for the trouble.
I just ran remote test and the results shows a possible issue with the line outside your premises.
I've now raised this to our Engineering team as a matter of priority and they'll be contacting you as soon as additional information becomes available.
If you have a preferred contact time and number, please let us know via PM and we'll forward this to our Engineering team.
I can see that our Engineering team has coordinated this case with Telstra due to a physical line fault.
They've arranged for a Telstra technician to work on this case.
I've also just ran remote tests on the line and can see a good connection now.
Please monitor your connection and let me know should you need further assistance.