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No internet connection

Level 1c
Internet not connecting. Is there a problem?

Hi @SuziQ


Apologies for the trouble. 


I just ran remote test and the results shows a possible issue with the line outside your premises. 


I've now raised this to our Engineering team as a matter of priority and they'll be contacting you as soon as additional information becomes available. 


If you have a preferred contact time and number, please let us know via PM and we'll forward this to our Engineering team. 




Hi @SuziQ


I can see that our Engineering team has coordinated this case with Telstra due to a physical line fault. 


They've arranged for a Telstra technician to work on this case. 


I've also just ran remote tests on the line and can see a good connection now. 


Please monitor your connection and let me know should you need further assistance.