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the router hg532d having problems

Level 1a
We have newly installed adsl, you have provided the router hg532d, use found that the router often crashes, the indicator on the router is normal, but the wifi connection is not on, but also can not get on the network, restarted and then returned to normal, but after a few small hours crashed
2 REPLIES
Moderator

Hi @chengweisjsh,

 

Welcome to TPG Community!

 

We have located an account using your community details and checked the status of your connection.

 

At the moment, we are not detecting any fault on the line or network, but we'd like to check what is causing the WI-FI drop outs.

 

That being said, we have arranged a specialist to contact you within 1-2 hours for troubleshooting.

 

If you have a preferred contact number and time, please send it via private message.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

 

Cheers!

Moderator

Hi @chengweisjsh, we can see that our Technical Team has been in touch and provided the troubleshooting guide via email as you are unable to perform troubleshooting over the phone.

Please check your email and let us know if the issue persists so we can investigate further.

You may also check these community articles about Wi-Fi Issues & Troubleshooting.

Easy Steps to Improve Wi-Fi Connection In Your Home
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wi-Fi troubleshooting steps - No Internet/Connection
https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...
  
Wireless Channel on your modem - what is it and why should I change it?
https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...
   
How to test your wireless connection using a Speedtest App
https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

Let us know if we can be of further assistance. Cheers!