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Level 1c
Internet not connecting. Is there a problem?
2 REPLIES
Moderator

Hi @SuziQ

 

Apologies for the trouble. 

 

I just ran remote test and the results shows a possible issue with the line outside your premises. 

 

I've now raised this to our Engineering team as a matter of priority and they'll be contacting you as soon as additional information becomes available. 

 

If you have a preferred contact time and number, please let us know via PM and we'll forward this to our Engineering team. 

 

Cheers,

Moderator

Hi @SuziQ

 

I can see that our Engineering team has coordinated this case with Telstra due to a physical line fault. 

 

They've arranged for a Telstra technician to work on this case. 

 

I've also just ran remote tests on the line and can see a good connection now. 

 

Please monitor your connection and let me know should you need further assistance. 

 

Cheers,