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aphacia
Level 3
I lost internet at 20:30 and tried to reboot modem and it did not work. But TPG apps showed internet speed test still at normal speed. What’s wrong with my modem?
1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

We got you, @aphacia.

 

Let us check the status of the connection and get to the bottom of this. May we confirm if the modem/router is still powering up? Could you send us a PM with your details so we can proceed with the initial assessment.

 

How to send a PM? 

 

Regards,

 

I lost internet at 20:30 and tried to reboot modem and it did not work. But TPG apps showed internet speed test still at normal speed. What’s wrong with my modem?

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3 REPLIES 3
Anonymous
Not applicable

We got you, @aphacia.

 

Let us check the status of the connection and get to the bottom of this. May we confirm if the modem/router is still powering up? Could you send us a PM with your details so we can proceed with the initial assessment.

 

How to send a PM? 

 

Regards,

 

I lost internet at 20:30 and tried to reboot modem and it did not work. But TPG apps showed internet speed test still at normal speed. What’s wrong with my modem?

aphacia
Level 3
It’s been fixed. Thanks.
Anonymous
Not applicable

Yaaay! We're glad to know that the issue has been fixed. For future inquiries feel free to send us a PM or create a new thread here in the community. We are always here to help, have a a lovely day. Smiley Happy

 

It’s been fixed. Thanks.