Welcome to the community!
I would love to help and see the status of your service. Can you post a picture of the modem/router's status light? Also, PM me your account details (Username/Customer ID or Contact number associated with the account).
Thanks for the details. I made initial test on service and it is not connected to our Network.
For further test atnd investigation. I would like to arrange a call from one of our Technicians.
Feel free to let me know your best contact time.