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No internet connection

Level 2
I signed up with TPG last week and all wad well till this morning. We have no internet connection.
Now the school has started, my kids already have tons of home works to do and I have an HSC student. This is not okay. Pls help before they come home.

Hi @itsmeinyoung,


Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.


Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates: