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Technical issues can’t connect to support

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Level 1c
Hi I’m having technical issues dns errors no internet all of a sudden. Tried calling support can’t get through. Can I receive a call back please ?
1 REPLY 1
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Moderator

Hi @Skg123,

 

We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

 

Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.

 

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

We appreciate your patience and our sincerest apologies for the inconvenience.