Hi @abcdmjf1801,
Welcome to the Community!
We're sorry to know that you are experiencing interruption to the service. Based on the account I've located using your Community details, this issue is now raised to our Engineering team. Their team has been trying to contact you to discuss updates, to no avail.
Kindly reply to the SMS sent by their team with your convenient time to receive a call or let us know here so we can pass it along to their team.
Thank you!
