TPG Community

Get online support

No internet connection

Level 1b
NBN has no internet connection. Stop working sometime today. West Hoxton area
1 REPLY 1
Moderator

Hi @therobinson,

Welcome to the community!

 

We recommend to check if there's an outage on the NBN network affecting your service.  We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection
 

In this case , we've seen that this issue has been raised to our Engineering Team and currently under assessment, Initial test result shows a possible line fault causing the service not to work. Further updates will be provided when it becomes available via SMS or Phone call.

 

Cheers!