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No internet connection

Level 2
NBN has no internet connection. Stop working sometime today. West Hoxton area

Hi @therobinson,

Welcome to the community!


We recommend to check if there's an outage on the NBN network affecting your service.  We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

In this case , we've seen that this issue has been raised to our Engineering Team and currently under assessment, Initial test result shows a possible line fault causing the service not to work. Further updates will be provided when it becomes available via SMS or Phone call.