Welcome to the community!
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
In this particular case, there was a known issue in NBN Co's network causing the service not to work. The issue was escalated by our Engineering Team to NBN Co. An NBN Technician will be scheduled to check your service, further updates will be provided when it becomes available via SMS or Phone call.