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No internet connection

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Level 1b
How do I currently raise a job with tpg tech support? I've had no internet connection for about past 16hrs now.
4 REPLIES 4
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status  for you.

regards

JayeshP9

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Moderator

Hi,

Can you tell me more about your set up like how many socket in premise, where modem connected and have you try to connect using other telephone cable and tell me status of modem light.

regards

JayeshP9.

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Level 1b
Hi, So setup is single socket in living room, a different telephone cable has been tried, modem lights are solid green except both wifi and ethernet which blink green and the internet connection which is a solid red. Still no internet.
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Moderator

Hi ajhuds43,

Sorry for late reply because i was away yesterday. I suspect possible issue could be authentication but anyway Now I am able to see your modem is up and running and authenticated for almost 23 hours.I am able see that sync speed is also passing based on your plan.

regards

JayeshP9.