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No internet connectivity - downstream light flashing

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Level 1

Hi,

 

I've had no connectivity to internet since 24/02 midday. The power light on the modem is on and the downstream light is flashing. The other two lights are off. I've tried turning the modem off and on numerous times. Tried the hard reset too. But still no luck. Any pointers?

1 REPLY 1
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Moderator

Welcome to the Community @Aditya26

 

TPG relies on the NBN Co’s infrastructure to deliver our NBN services. These infrastructures are not fault free and on occasion, may be affected by unplanned outages which can subsequently affect the NBN service we deliver to you.

 

We've created an article that will guide you on How to Check for NBN network outage.

 

If your address is not affected by an outage, we've created an online guide on how to troubleshoot your NBN internet connection. You may visit this link.

 

In this case, we've seen that this issue has been escalated to our Engineering Team and raised to NBN Co. An NBN technician is scheduled to fix the fault with your service. Further updates will be provided by one of our Engineers via SMS or Phone call when it becomes available.

 

BasilDV