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No internet for 10 days

Level 2
We have ADSL at home. Someone from TPG told us 10 days ago that the problem was outside on the street.
Telstra send us a text message saying that the issue was fixed but we do not have internet.

We send text message and emails but no answer. It is impossible to work from home on this situation and without a solution.

Our ticket number is 10337533

Thank you!

Hi @Leandro


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In your case, there's a fault within the copper network and the attending Telstra technician fixed the line, which restored your service.