For customers experiencing any issues with their ADSL/ADSL2+ service, we recommend the best thing to do first is check if there's an outage on the network.
Our customers may check our Service Status at https://www.tpg.com.au/servicestatus.
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/problems_connect_internet.php
In your case, your service is affected by a network outage within Telstra copper line and due to the complexity of the fault they've given an estimated time of restoration on or before the 31 March 2020.
Our Engineers will keeps on putting pressure with our wholesaler and an assigned Engineer will be in touch with you as soon as an update becomes available.