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No internet for a week

Level 2

Hi, I have had no internet connection for the last week.  If I turn off the modem and turn it on again I will get 15 minutes if I’m lucky of extremely slow wifi (5.1 download, 0.6 upload) then it drops out.  Today I am asked for the network security key so I type in my password.  “Some information changed since the last time you connected”.  I changed the password, still won’t accept it.  Please help.


Last week I was told there is a problem with wireless adapter or access point.  A network cable is not properly plugged in or may be broken”.  Pushed everything in, still no good.  Even tried Ethernet cable, much the same.  I need internet to order groceries, pharmacy etc.  as I am isolated due to COVID-19.  Please help.