No internet for days

Highlighted
Level 1c

My modem has lost its internet connection.  I've tried to reset and it still won't connect. I'm working from home and need the internet . I've tried calling your help line and sat on hold for hours with no answer.  

 

Can someone please contact me ASAP to resolve this issue 

 

this is too long to be paying for a service we are not receiving. 

3 REPLIES 3
Highlighted
Level 1c

Same here since around 12:30am Brisbane time.

Located Sunnybank Hills

 

No response from Support at this stage.

Highlighted
Moderator

Hi @shellpike23,


Welcome to the community!
 

We're sad to know that you're having issue with the service. We're able to locate the account using your community details and ran an initial test, the result shows the service has been connected for 1d 2h 42m. We'd like to confirm if you're still having issue with the service if so, we'd like to know what particular device(s) is affected with the issue.

 

Cheers!

Highlighted
Moderator

Hi @Mummbles,

 

We're sad to know that you're having issues with the service. We check the account and we've seen that the issue has been escalated to our Engineering Team. Our Team escalated this to Telstra and told us they have booked a technician to check your TPG service anytime between now and 04/Feb/2020. Your attendance is NOT required.

 

Let us know should you require further assistance.

 

Cheers!