We're sad to know that you're having issue with the service .We understand that you've contacted our Technical Team yesterday, but was not able to configure the connection.
Are you able to send or post a picture of your setup? (Connection from the NBN NTD box to the router, cables connected to the device, etc.) We'd like to analyze this further and resolve this as soon as possible.
We responded to your initial post located here. Please see this link.