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No internet in Bateman Western Australia

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Level 1c
Haven’t had internet since Friday. Emailed TPG Customer Support but no reply. This is the worst time to have no internet at home. Please advise, thanks!
7 REPLIES 7
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Moderator

Hi rcl1932,

 

My apologies if you are not able to reach our support people.,Have you tried to power off NTD (black box) for 5 min, and power it on at the same time than router?

There is a quick guide for check for some outages on the area.

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-for-NBN-Network-Outage/m-p/45557#M17...

Note

The 4 lights on the black box have to be green.

 

 

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Level 1c
Have done all you suggested- checked my address and it said no TPG outage, no NBN OUTAGE. I’ve emailed and rang Customer Service - no successful results 😩
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Level 1c
 
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Level 1c
Hope you’ll credit me back the days I don’t have Internet
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Level 1c
Still no internet connection for many days now. Please help!
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Level 1c
Still no internet connection! I have emailed and finally got a reply from TPG Helpdesk Email Team which suggested to get in touch with you - community.tpg.com.au - who/which hasn’t given positive results. Please help!
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Level 1c
Still no internet connection. Please help!