Hi @Parkgra,
If you have FTTB service, then you may be part of the unplanned outage yesterday, 13 February 2022.
For future reference, you can check if your service is affected by an outage using these links:
Should you still require assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
You may also PM us with your TPG username and customer ID so we can assist you.
Thanks!
Ahra_G
