No internet light on TPG modem

[reaj2001]

No internet light on TPG modem, unable to complete installation and set up

[reaj2001]

customer id number # *********

contact- *********

*********

*********

[KarlB]

Hi @reaj2001 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

Regards,
Karl

[KarlB]

Hi @reaj2001 

Your NBN order is still showing in progress. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

Regards,

Karl