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No internet light on modem

as921122
Level 2

 Hi,

 

I'm currently experiencing an Internet connection issue since 12:30 pm, and I have checked your website you don't have a planned workaround for Chatswood.

 

I have also restarted my modem several times already but still has an issue.

 

The modem's DSL light is on, but no internet light. Could you please check my connection?

 

my account: ailin0512

my ID: 6975425

 

Thanks

Brian

1 REPLY 1
Jhoey
Moderator

Hi!

 

I've lodge a ticket to our Engineers regarding your connection issue with reference no. 12161582.

 

One of our Engineers will be updating you with the progress within 24 hours via SMS or phone call.