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NBN Dropouts - Gold Coast, Benowa 4217

garythomann13
Level 6

Started again.  Drop outs since Wednesday 12-Jan-2022.  Going to start logging these.  Currently working from home full time.

+ Thu       28-1-2022   no news is good news, no dropouts since Mon

+ Mon      24-1-2022   various 1009  1014  1136

- modem reset 0930

+ Sun      23-1-2022

- ok you win, TPG upgrade 100 > 200 $90 > $100.  Another $10 per month and lets see if I get my 200-250

consistent speeds with no dropouts back :}

- note new free router on its way, I pay $10 delivery and hopefully an upgrade from Archer VR1600v

+ Fri       21-1-2022    good day Smiley Happy

-  2038  2044

+ Thu     20-1-2022    good day Smiley Happy

- but after wfh I find my internet speed is now halved from 200-250 down to 100-125

+ Wed    19-1-2022   1007  1010  1052  1059  1110  1852 (5 mins)  2048

- phoned tpg support 1855, went shopping,

- returned call 2020 Jasmin, checked router logs, shows dropouts, new router request,

+ Tue    18-1-2022    good day Smiley Happy

+ Mon   17-1-2022    9:33  10:01  10:27  11:18

+ Sat    15-01-2022  1000

+ Fri     14-01-2022  drop outs all day,  count = 5

+ Thu   13-01-2022  was good

+ Wed  12-01-2022  drop outs all day,  count = 8

 

1 REPLY 1
Shane
Moderator

Hi @garythomann13,

 

We ran an inital test it shows no dropouts reported for the last few days. I can confirm that it is now stable for 1d 19m.

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

Let us know how it will go.

 

 

Started again.  Drop outs since Wednesday 12-Jan-2022.  Going to start logging these.  Currently working from home full time.

+ Mon   18-1-2022    9:33  10:01  10:27  11:18

+ Sat    15-01-2022  1000

+ Fri     14-01-2022  drop outs all day,  count = 5

+ Thu   13-01-2022  was good

+ Wed  12-01-2022  drop outs all day,  count = 8