No internet light on

[fengchang91]

Hi,

Today we received an email stating our service is now active. I have plugged on the modem, waiting 30 minutes and no internet light has appeared. I turned it off and on again waited 30 minutes, still no light.

I have logged into the modem settings and entered my details manually, still no internet light.

[Aubrey]

Welcome to TPG Community @fengchang91!

Let's take a look at your connection and what needs to be done to get you online. Please send us a private message and confirm your address and we'll go from there.

Thanks! 

[fengchang91]

Ok I sent the messages to you .